WHERE DIALOGUE HELPS

Addressing silo activity

Whether in a function or a business reporting line, there is the tendency to concentrate on one’s own work and ignore others.  That seems the responsible way to do what you are paid to do. Unfortunately that results in silo activity unless there is some regular communication across the reporting lines.  Once silo activity becomes the norm, then lack of co-operation becomes institutionalised and the organisation functions poorly and inefficiently.  If people are unhappy they have to escalate their concerns and be considered ‘difficult’ for doing so. The way to free this up is through Dialogues at the interface between teams and departments that are inter-dependent but acting as if they were not.  Such an interface Dialogue will not only improve the communication but done well it will lead to an action plan for collaboration and a marked increase in efficiency and goodwill.

Read the Line of Sight Workshop Case Study