DIALOGUE SKILLS

Dialogic Actions

You need the Dialogic Actions when conversations are dysfunctional – that is they may take too long to get to the point, become arguments, are superficial, are cyclic and repetitive, lack closure, have little direction, lack enquiry, are indecisive, lack perspective or simple are not working!  There are 4 Actions that you can take in conversation that are all equally important. They are:

Move - initiates a new direction for the conversation so you know where it is going.

Follow – reinforces the direction and enables decisions to be made.

Oppose – challenges the direction to correct and test the conversation.

Bystand – observes and describes the patterns in the conversation, now and over time, to give perspective.   

Where there are problems the sequence of the Actions is the problem.  If you can see what is happening you can tell which Action will make the difference and help the conversation to work.  The aim is to be able to make the Action that is required.

The Dialogic Actions are based on the work of Family Therapist and Organisational Consultant David Kantor.  

Further materials are available for Associates. Click Here